Advancing Dispute Resolution by Unpacking the Sources of Conflict: Toward an Integrated Framework
42 Pages Posted: 2 Oct 2017
Date Written: September 30, 2017
Organizational leaders, public policy makers, dispute resolution professionals, and scholars have developed diverse methods for resolving workplace conflict. But there is inadequate recognition that the effectiveness of a dispute resolution method depends on its fit with the source of a particular conflict. Consequently, it is essential to better understand where conflict comes from and how this affects dispute resolution. To these ends, this paper uniquely integrates scholarship from multiple disciplines to develop a multi-dimensional framework on the sources of conflict. This provides an important foundation for theorizing and identifying effective dispute resolution methods, which are more important than ever as the changing world of work raises new issues, conflicts, and institutions.
Keywords: Conflict, Conflict Resolution, Dispute Resolution
JEL Classification: D74, J52
Suggested Citation: Suggested Citation