Advancing Dispute Resolution by Unpacking the Sources of Conflict: Toward an Integrated Framework

42 Pages Posted: 2 Oct 2017

See all articles by John W. Budd

John W. Budd

University of Minnesota - Twin Cities - Carlson School of Management

Alexander J.S. Colvin

Cornell University - School of Industrial and Labor Relations

Dionne Pohler

University of Toronto

Date Written: September 30, 2017

Abstract

Organizational leaders, public policy makers, dispute resolution professionals, and scholars have developed diverse methods for resolving workplace conflict. But there is inadequate recognition that the effectiveness of a dispute resolution method depends on its fit with the source of a particular conflict. Consequently, it is essential to better understand where conflict comes from and how this affects dispute resolution. To these ends, this paper uniquely integrates scholarship from multiple disciplines to develop a multi-dimensional framework on the sources of conflict. This provides an important foundation for theorizing and identifying effective dispute resolution methods, which are more important than ever as the changing world of work raises new issues, conflicts, and institutions.

Keywords: Conflict, Conflict Resolution, Dispute Resolution

JEL Classification: D74, J52

Suggested Citation

Budd, John W. and Colvin, Alexander J.S. and Pohler, Dionne, Advancing Dispute Resolution by Unpacking the Sources of Conflict: Toward an Integrated Framework (September 30, 2017). Available at SSRN: https://ssrn.com/abstract=3045937 or http://dx.doi.org/10.2139/ssrn.3045937

John W. Budd (Contact Author)

University of Minnesota - Twin Cities - Carlson School of Management ( email )

321 19th Avenue South
Center for Human Resources and Labor Studies
Minneapolis, MN 55455
United States
612-624-0357 (Phone)
612-624-8360 (Fax)

HOME PAGE: http://www.johnwbudd.com

Alexander J.S. Colvin

Cornell University - School of Industrial and Labor Relations ( email )

Ithaca, NY 14853-3901
United States

Dionne Pohler

University of Toronto ( email )

121 St. George St.
Toronto, ON M5S 2E8
Canada

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