Trust in Robots Versus Trust in Humans

Posted: 3 Oct 2017 Last revised: 8 May 2019

See all articles by Eric Schniter

Eric Schniter

Chapman University - George L. Argyros School of Business and Economics - Economic Science Institute

Timothy W. Shields

Chapman University - George L. Argyros School of Business & Economics; Chapman University - Economic Science Institute

Date Written: September 30, 2017

Abstract

Human-robot interactions requiring trust are increasingly common in the marketplace, workplace, on the road, and in the home, yet little is known about human willingness to make trust-based investments with non-human agents (i.e., “robots”) and the emotional reactions these interactions elicit. Using a between-subjects design, we compare human investment and emotions from a trust game with people to investment and emotions from a nearly identical trust game (a.k.a. a “risk game”) with a robot. Between treatments we found different emotional reactions but no differences in investment behavior. Conflicted emotions were not reported following trust-game interactions with robots in the way they were with humans. These results highlight a unique emotional facet of human interaction while providing support for recalibration models of emotions and trust. For an expanded study with these and additional results, developed since this working paper was produced, see the more recent "Trust in Humans, Robots, and Cyborgs: Treated the Same, But Experienced Differently." by Eric Schniter, Timothy Shields, and Daniel Sznycer

Keywords: Human-Robot Interaction, Trust, Conflicted Emotions, Experiment

JEL Classification: C72, C90, C91, D64, D87, L63, O33

Suggested Citation

Schniter, Eric and Shields, Timothy W., Trust in Robots Versus Trust in Humans (September 30, 2017). Available at SSRN: https://ssrn.com/abstract=3046027 or http://dx.doi.org/10.2139/ssrn.3046027

Eric Schniter (Contact Author)

Chapman University - George L. Argyros School of Business and Economics - Economic Science Institute ( email )

One University Dr.
Orange, CA 92866
United States

HOME PAGE: http://sites.google.com/site/ericschniter/

Timothy W. Shields

Chapman University - George L. Argyros School of Business & Economics ( email )

One University Drive
Orange, CA 92866
United States
714.289.2092 (Phone)

HOME PAGE: http://sites.google.com/site/timothywshields/

Chapman University - Economic Science Institute ( email )

One University Dr.
Orange, CA 92866
United States

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