Trust and Trustworthiness

Chapter 14 in The Handbook of Behavioral Operations (K. Donohue, E. Katok, S. Leider, eds., Wiley)

29 Pages Posted: 7 Oct 2017 Last revised: 17 Nov 2017

See all articles by Özalp Özer

Özalp Özer

Jindal School of Management - The University of Texas at Dallas

Yanchong Zheng

Massachusetts Institute of Technology (MIT) - Sloan School of Management

Date Written: October 1, 2017

Abstract

In this chapter, we discuss when, how, and why trust and trustworthiness arise to support cooperation within and across organizations. To do so, we first define trust and trustworthiness, discuss how they can be quantified and determine key components of trusting and trustworthy behavior. In addition, we identify building blocks of trust and trustworthiness and offer tangible insights about how to establish trusting and cooperative business/inter-organizational relationships, based on both academic research and case studies from across industries.

Suggested Citation

Özer, Özalp and Zheng, Yanchong, Trust and Trustworthiness (October 1, 2017). Chapter 14 in The Handbook of Behavioral Operations (K. Donohue, E. Katok, S. Leider, eds., Wiley). Available at SSRN: https://ssrn.com/abstract=3046303 or http://dx.doi.org/10.2139/ssrn.3046303

Özalp Özer

Jindal School of Management - The University of Texas at Dallas ( email )

Jindal School of Management
800 W. Campbell Road
Richardson, TX 75080
United States

Yanchong Zheng (Contact Author)

Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )

100 Main Street
E62-416
Cambridge, MA 02142
United States

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