Examining the Process of Performance Measurement System Design and Implementation in Two Italian Public Service Organizations

16 Pages Posted: 4 Oct 2017

See all articles by Enrico Bracci

Enrico Bracci

University of Ferrara

Laura Maran

RMIT University

Robert Inglis

RMIT University

Date Written: November 2017

Abstract

In the last two decades, the adoption of new public management (NPM) practices in the public sector has increased as public sector organizations seek to improve efficiency, effectiveness and public accountability. We present case study findings of a NPM initiative to implement balanced scorecard (BSC) performance measurement systems in two Italian public sector organizations. This study considers the question of whether the BSC development process can be effectively translated into the public sector context. Our findings highlight the importance of aligning the development of performance management systems with a greater understanding of the internal and external environment of public sector organizations. Our results further emphasize the significant role of emergent stakeholders and management culture for the success of NPM performance management initiatives.

Keywords: balanced scorecard, performance management, public sector, social services, stakeholders

Suggested Citation

Bracci, Enrico and Maran, Laura and Inglis, Robert, Examining the Process of Performance Measurement System Design and Implementation in Two Italian Public Service Organizations (November 2017). Financial Accountability & Management, Vol. 33, Issue 4, pp. 406-421, 2017, Available at SSRN: https://ssrn.com/abstract=3046920 or http://dx.doi.org/10.1111/faam.12131

Enrico Bracci (Contact Author)

University of Ferrara ( email )

Via Voltapaletto, 11
Via Voltapaletto, 11
Ferrara, Ferrara 44121
Italy

Laura Maran

RMIT University ( email )

124 La Trobe Street
Melbourne 3000
Australia
+610399255757 (Phone)

Robert Inglis

RMIT University ( email )

124 La Trobe Street
Melbourne, 3000
Australia

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
1
Abstract Views
443
PlumX Metrics