A Multi-Faceted Approach to Process Conflict

31 Pages Posted: 25 Mar 2002

See all articles by Kristin M. Jackson

Kristin M. Jackson

affiliation not provided to SSRN

Elizabeth A. Mannix

Cornell University - Samuel Curtis Johnson Graduate School of Management

Randall S. Peterson

London Business School

William M. K. Trochim

Cornell University, Department of Policy Analysis and Management (PAM)

Abstract

A multi-faceted approach to process conflict is presented. In Study one, an exploratory analysis of qualitative data confirmed the existence of process conflict as separate from task conflict and relationship conflict. In addition, three distinct types of process conflict were found, including conflict surrounding work method or approach, scheduling or timing issues, and member contribution or workload distribution. Process conflict about member contribution or workload distribution was found to have the most negative performance consequences. A 2nd study was conducted to develop a three-factor process conflict scale. Results from that study confirmed the three-factor approach to process conflict.

Keywords: Conflict, process, team-performance

Suggested Citation

Jackson, Kristin M. and Mannix, Elizabeth A. and Peterson, Randall S. and Trochim, William M. K., A Multi-Faceted Approach to Process Conflict. Available at SSRN: https://ssrn.com/abstract=305001 or http://dx.doi.org/10.2139/ssrn.305001

Kristin M. Jackson (Contact Author)

affiliation not provided to SSRN

No Address Available

Elizabeth A. Mannix

Cornell University - Samuel Curtis Johnson Graduate School of Management ( email )

Ithaca, NY 14853-6201
United States
607-255-8512 (Phone)

Randall S. Peterson

London Business School ( email )

Sussex Place
Regent's Park
London, London NW1 4SA
United Kingdom

William M. K. Trochim

Cornell University, Department of Policy Analysis and Management (PAM) ( email )

Ithaca, NY 14853-6201
United States
607-255-0887 (Phone)
607-255-4071 (Fax)

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