Types of Conflict and Personal and Organizational Consequences
18 Pages Posted: 29 Mar 2002
The purposes of this study are (a) evaluate the relationships between task and relationships conflict, and its influence on different personal and organizational variables such as: satisfaction, well being, tension, commitment, organizational climate and propensity to leave a job, and (b) evaluate the mediated and moderated role of relationship conflict. The study was developed in tourism organizations. As hypothesized, relationship conflict hampered satisfaction, well-being, work group commitment and organizational climate while increasing tension level and propensity to leave a job. In order to assess the moderating effect of relationship conflict, hierarchical regression analysis was employed. Mediational effects were analyzed using a three-step regression procedure developed by Baron and Kenny (1986, Journal of Personality and Social Psychology, 51, 6), and structural equation models. Results show that (a) a positive link exists between task and relationship conflict, (b) the relation between task conflict and satisfaction, well-being and group commitment is mediated by relationship conflict. Practical implications for improving conflict management in tourism organizations are suggested.
Keywords: relationship conflict, task conflict, organizational consequences
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