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Types of Conflict and Personal and Organizational Consequences

18 Pages Posted: 29 Mar 2002  

Inmaculada Fernández Jiménez de Cisneros

University of Seville - Department of Social Psychology

Miguel Á. Dorado

University of Seville, Department of Social Psychology (Deceased)

Ines Martinez

University of Seville - Department of Social Psychology

Francisco J. Medina

University of Seville - Department of Social Psychology

Lourdes Munduate Jaca

University of Seville - Department of Social Psychology

Abstract

The purposes of this study are (a) evaluate the relationships between task and relationships conflict, and its influence on different personal and organizational variables such as: satisfaction, well being, tension, commitment, organizational climate and propensity to leave a job, and (b) evaluate the mediated and moderated role of relationship conflict. The study was developed in tourism organizations. As hypothesized, relationship conflict hampered satisfaction, well-being, work group commitment and organizational climate while increasing tension level and propensity to leave a job. In order to assess the moderating effect of relationship conflict, hierarchical regression analysis was employed. Mediational effects were analyzed using a three-step regression procedure developed by Baron and Kenny (1986, Journal of Personality and Social Psychology, 51, 6), and structural equation models. Results show that (a) a positive link exists between task and relationship conflict, (b) the relation between task conflict and satisfaction, well-being and group commitment is mediated by relationship conflict. Practical implications for improving conflict management in tourism organizations are suggested.

Keywords: relationship conflict, task conflict, organizational consequences

Suggested Citation

Fernández Jiménez de Cisneros, Inmaculada and Dorado, Miguel Á. and Martinez, Ines and Medina, Francisco J. and Munduate Jaca, Lourdes, Types of Conflict and Personal and Organizational Consequences. IACM 15th Annual Conference. Available at SSRN: https://ssrn.com/abstract=305068 or http://dx.doi.org/10.2139/ssrn.305068

Inmaculada Fernández Jiménez de Cisneros

University of Seville - Department of Social Psychology ( email )

Camilo Jose Cela s/n
Sevilla, 41018
Spain

Miguel Ángel Dorado Mimbrero

University of Seville, Department of Social Psychology (Deceased) ( email )

Ines Martinez

University of Seville - Department of Social Psychology ( email )

Camilo Jose Cela s/n
Sevilla, 41018
Spain

Francisco José Medina Díaz (Contact Author)

University of Seville - Department of Social Psychology ( email )

Camilo Jose Cela s/n
Sevilla, 41018
Spain

Lourdes Munduate Jaca

University of Seville - Department of Social Psychology ( email )

Camilo Jose Cela s/n
Sevilla, 41018
Spain

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