Designing Robot-Friendly Hospitality Facilities

Proceedings of the Scientific Conference “Tourism. Innovations. Strategies”, 13-14 October 2017, Bourgas, Bulgaria, pp. 74-81

13 Pages Posted: 16 Oct 2017

See all articles by Stanislav Hristov Ivanov

Stanislav Hristov Ivanov

Varna University of Management (VUM); Zangador

Craig Webster

Ball State University

Date Written: October 13, 2017

Abstract

The adoption of service robots by both hospitality companies and end consumers raises many questions regarding how companies will adapt to this new technology. The paper investigates how hospitality firms (hotels, restaurants, bars, etc.) need to (re)design their facilities in order to make them accessible for robots. The paper emphasises that robot-friendliness of facilities would be a new source of competitive advantage for hospitality companies in the future.

Keywords: robots, design of hospitality facilities, competitive advantage, robot-inclusive environment

Suggested Citation

Ivanov, Stanislav Hristov and Webster, Craig, Designing Robot-Friendly Hospitality Facilities (October 13, 2017). Proceedings of the Scientific Conference “Tourism. Innovations. Strategies”, 13-14 October 2017, Bourgas, Bulgaria, pp. 74-81. Available at SSRN: https://ssrn.com/abstract=3053206

Stanislav Hristov Ivanov (Contact Author)

Varna University of Management (VUM) ( email )

13 Oborishte Street
Varna, 9000
Bulgaria
+359 898 680713 (Phone)

HOME PAGE: http://www.vumk.eu

Zangador ( email )

Varna, 9010
Bulgaria

HOME PAGE: http://www.zangador.eu

Craig Webster

Ball State University ( email )

2000 W. University Avenue
Muncie, IN 47306
United States

Register to save articles to
your library

Register

Paper statistics

Downloads
243
Abstract Views
836
rank
124,954
PlumX Metrics