United Parcel Services: Delivering Packages and E-Commerce Solutions

17 Pages Posted: 13 Jun 2002

See all articles by Jeanne W. Ross

Jeanne W. Ross

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

Date Written: August 2001

Abstract

This case study describes how UPS has successfully migrated from a bricks-and-mortar environment to a clicks-and- mortar environment. It focuses on the development of an IT capability that positioned UPS to aggressively pursue e-business opportunities. It then describes the firm's wide ranging e-business initiatives, which include providing UPS functionality in vendor software packages, providing downloadable functionality on its website, and creating an e-Ventures group to seek out new business opportunities. The case addresses the challenge of moving quickly to provide e-business solutions while leveraging UPS' robust infrastructure.

Keywords: IT Infrastructure, E-business Strategy, IT-business Relationships

Suggested Citation

Ross, Jeanne W., United Parcel Services: Delivering Packages and E-Commerce Solutions (August 2001). MIT Sloan Working Paper No. 4356-01. Available at SSRN: https://ssrn.com/abstract=305714 or http://dx.doi.org/10.2139/ssrn.305714

Jeanne W. Ross (Contact Author)

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) ( email )

Sloan School of Management
5 Cambridge Center, NE25-777
Cambridge, MA 02142
United States
617-253-9461 (Phone)
617-253-4424 (Fax)

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