Digitalizing Dispute Resolution Processes: The Example of Denmark
Yearbook on International Arbitration and ADR (Volume VI), Forthcoming
18 Pages Posted: 6 Nov 2017 Last revised: 27 Nov 2018
Date Written: July 8, 2017
Globalization and the increasing number of legal disputes at both consumer and commercial levels create the need for effective and less costly dispute resolution. The establishment of online dispute resolution processes can contribute to achieving these goals, in several manners. The article discusses the digitalization of dispute resolution processes in Denmark in three different areas (consumer claims, civil disputes and criminal cases). It reaches the conclusion that digitalization presents undeniable advantages, but also raise some concerns the consequences of which are not fully known yet.
Keywords: digitalization, online dispute resolution, ODR, consumer claim, civil litigation, criminal litigation, case preparation, digital hearing, technology, optical character recognition, OCR
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