Building Managers and Staff Members Capacity to Communicate About Work Performance

46 Pages Posted: 10 Nov 2017

See all articles by Jerry Buckland

Jerry Buckland

Menno Simons College, Canadian Mennonite University

Sandra Wiebe

University of Arizona, College of Social and Behavioral Sciences, Students

Stephanie Stobbe

Menno Simons College

Janet Schmidt

Independent

Date Written: November 8, 2017

Abstract

Businesses in Canada invest billions of dollars to foster innovation and efficiency and some of these funds support training to improve communications between managers and staff that can enable this process. This paper reports on an evaluation of a professional communications training program delivered to managers at one Canadian business. It finds strengths and some weaknesses in the training program and the institutional support for it. Managers receiving the training felt most empowered by the training but a smaller share of staff noticed a positive effect. More, on-going, and universal training would foster a stronger outcome.

Keywords: conflict resolution, management-staff communications, program evaluation

Suggested Citation

Buckland, Jerry and Wiebe, Sandra and Stobbe, Stephanie and Schmidt, Janet, Building Managers and Staff Members Capacity to Communicate About Work Performance (November 8, 2017). Available at SSRN: https://ssrn.com/abstract=3067389 or http://dx.doi.org/10.2139/ssrn.3067389

Jerry Buckland (Contact Author)

Menno Simons College, Canadian Mennonite University ( email )

520 Portage Ave.
Winnipeg, Manitoba R3P 2N2 R3C 0G2
Canada
204-953-3859 (Phone)
204-783-3699 (Fax)

HOME PAGE: http://www.mscollege.ca/

Sandra Wiebe

University of Arizona, College of Social and Behavioral Sciences, Students ( email )

Douglass Building
Room 20W
Tucson, AZ
United States

Stephanie Stobbe

Menno Simons College ( email )

500 Shaftesbury Blvd.
Winnipeg, Manitoba R3P 2N2 R3P 2N2
Canada

Janet Schmidt

Independent ( email )

No Address Available

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