Effect of Relationship Experience on Trust Recovery Following a Breach

Proceedings of the National Academy of Sciences (PNAS), 110(38), 15236-15241 (2013)

9 Pages Posted: 14 Nov 2017

See all articles by Oliver Schilke

Oliver Schilke

University of Arizona

Martin Reimann

University of Arizona

Karen S. Cook

Stanford University - Department of Sociology

Date Written: 2013

Abstract

A violation of trust can have quite different consequences, depending on the nature of the relationship in which the trust breach occurs. In this article, we identify a key relationship characteristic that affects trust recovery: the extent of relationship experience before the trust breach. Across two experiments, this investigation establishes the behavioral effect that greater relationship experience before a trust breach fosters trust recovery. A neuroimaging experiment provides initial evidence that this behavioral effect is possible because of differential activation of two brain systems: while decision making after early trust breaches engages structures of a controlled social cognition system (C-system), specifically the anterior cingulate cortex and lateral frontal cortex, decision making after later trust breaches engages structures of an automatic social cognition system (X-system), specifically the lateral temporal cortex. The present findings make contributions to both social psychological theory and the neurophysiology of trust.

Suggested Citation

Schilke, Oliver and Reimann, Martin and Cook, Karen S., Effect of Relationship Experience on Trust Recovery Following a Breach (2013). Proceedings of the National Academy of Sciences (PNAS), 110(38), 15236-15241 (2013), Available at SSRN: https://ssrn.com/abstract=3069618

Oliver Schilke (Contact Author)

University of Arizona ( email )

1130 E. Helen St.
McClelland Hall
Tucson, AZ 85721
United States

Martin Reimann

University of Arizona ( email )

Department of History
Tucson, AZ 85721
United States

Karen S. Cook

Stanford University - Department of Sociology ( email )

Stanford, CA 94305
United States

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