The ‘Dark Side’ of Institutional Trust
E. Shockley, T. M. S. Neal, B. H. Bornstein, & Pytlik Zillig, L. M. (Eds.), Interdisciplinary perspectives on trust: towards theoretical and methodological integration. New York, NY: Springer, 177-191
15 Pages Posted: 15 Nov 2017
Date Written: 2015
This chapter focuses on an issue that is often overlooked in the broad field of trust scholarship. The issue is that discussions about and studies of trust typically focus on the positive aspects of trust — how trust improves relationships, encourages good behavior, improves business outcomes, and so forth. This “optimistic bias” is particularly evident in work focused on trust in institutions, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. Consider, for example, the content included in the 62nd Annual Nebraska Symposium on Motivation, Cooperation and Compliance with Authority: The Role of Institutional Trust, its accompanying volume, and the associated National Science Foundation Workshop on Institutional Trust and Confidence (the basis of the current volume). Clearly, the “bright side” of trust in institutional contexts is highly appreciated.
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