Coordination Technology for Active Support Networks: Context, Needfinding, and Design

AI & Society, 33(1):113-123, February 2018, DOI:10.1007/s00146-017-0778-4

16 Pages Posted: 15 Nov 2017 Last revised: 19 Feb 2018

See all articles by Stanley Rosenschein

Stanley Rosenschein

Stanford University - Center for the Study of Language and Information

Todd Davies

Stanford University - Symbolic Systems Program; Center for the Study of Language and Information

Date Written: November 6, 2017

Abstract

Coordination is a key problem for addressing goal-action gaps in many human endeavors. We define interpersonal coordination as a type of communicative action characterized by low interpersonal belief and goal conflict. Such situations are particularly well described as having collectively “intelligent”, “common good” solutions, viz., ones that almost everyone would agree constitute social improvements. Coordination is useful across the spectrum of interpersonal communication — from isolated individuals to organizational teams. Much attention has been paid to coordination in teams and organizations.

In this paper we focus on the looser interpersonal structures we call active support networks (ASNs), and on technology that meets their needs. We describe two need-finding investigations focused on social support, which examined: (a) four application areas for improving coordination in ASNs: (i) academic coaching, (ii) vocational training, (iii) early learning intervention, and (iv) volunteer coordination; and (b) existing technology relevant to ASNs.

We find a thus-far unmet need for personal task management software that allows smooth integration with an individual's active support network. Based on identified needs, we then describe an open architecture for coordination that has been developed into working software. The design includes a set of capabilities we call “social prompting,” as well as templates for accomplishing multi-task goals, and an engine that controls coordination in the network. The resulting tool is currently available and in continuing development. We explain its use in ASNs with an example. Follow-up studies are underway in which the technology is being applied in existing support networks.

Keywords: coordination, social prompting, communicative action, attitude-behavior gap, intention-action gap, active support networks

JEL Classification: L30, O35

Suggested Citation

Rosenschein, Stanley and Davies, Todd R., Coordination Technology for Active Support Networks: Context, Needfinding, and Design (November 6, 2017). AI & Society, 33(1):113-123, February 2018, DOI:10.1007/s00146-017-0778-4. Available at SSRN: https://ssrn.com/abstract=3069699

Stanley Rosenschein

Stanford University - Center for the Study of Language and Information ( email )

210 Panama Street
Stanford, CA 94305
United States

Todd R. Davies (Contact Author)

Stanford University - Symbolic Systems Program ( email )

Stanford, CA 94305-2150
United States

HOME PAGE: http://www.stanford.edu/~davies

Center for the Study of Language and Information ( email )

Stanford, CA 94305-4115
United States

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