User Assistance for Health Care Information Systems

SIG-Health Pre-ICIS Workshop, Seoul, South Korea, 2017

9 Pages Posted: 21 Nov 2017  

Stefan Morana

Karlsruhe Institute of Technology

Tobias Dehling

Karlsruhe Institute of Technology

Melanie Reuter-Oppermann

Karlsruhe Institute of Technology

Ali Sunyaev

University of Cologne

Date Written: December 10, 2017

Abstract

Health care is a domain characterized by low and slow adoption of IS compared to other domains, such as manufacturing or avionics. It seems to be promising to transfer existing (design) knowledge and solutions from these domains to the HIS context to increase effectiveness of HIS by, for example, improving usability of HIS and accessibility to assistive technology. Inattention to usability and accessibility of HIS will result in ineffective use of HIS, user dissatisfaction with HIS, the emergence of workarounds, and, ultimately, in a potentially decreased quality of care. One concept in IS research that can address these challenges is user assistance. With our research, we aim to enable users to better understand the functional capabilities of HIS, to effectively master their tasks using HIS, and, ultimately, to increase their performance.

Keywords: Health IT, Information Systems, Health Care, User Assistance, Health Information Systems

JEL Classification: L86

Suggested Citation

Morana, Stefan and Dehling, Tobias and Reuter-Oppermann, Melanie and Sunyaev, Ali, User Assistance for Health Care Information Systems (December 10, 2017). SIG-Health Pre-ICIS Workshop, Seoul, South Korea, 2017. Available at SSRN: https://ssrn.com/abstract=3073261

Stefan Morana (Contact Author)

Karlsruhe Institute of Technology ( email )

Kaiserstraße 12
Karlsruhe, Baden Württemberg 76131
Germany

Tobias Dehling

Karlsruhe Institute of Technology ( email )

Kaiserstraße 12
Karlsruhe, Baden Württemberg 76131
Germany

Melanie Reuter-Oppermann

Karlsruhe Institute of Technology ( email )

Kaiserstraße 12
Karlsruhe, Baden Württemberg 76131
Germany

Ali Sunyaev

University of Cologne ( email )

Albertus-Magnus-Platz
Cologne, 50923
Germany

HOME PAGE: http://www.isq.uni-koeln.de

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