Can Computers Be Fair? How Automated and Human-Powered Online Dispute Resolution Affect Procedural Justice in Mediation and Arbitration

58 Pages Posted: 22 Nov 2017 Last revised: 12 Jul 2018

See all articles by Ayelet Sela

Ayelet Sela

Bar Ilan University Faculty of Law

Date Written: December 20, 2016

Abstract

In both private and public justice systems, online dispute resolution (ODR) technologies are profoundly affecting people’s access to justice and redress and the nature of their procedural experiences. Automation and artificial intelligence play a key role in delivering the promise of ODR. At the same time, there are challenging normative and practical concerns regarding the ability of “machine made justice” to meet appropriate procedural and substantive standards. The article presents a conceptual framework for evaluating the role of technology in dispute resolution and its effect on procedural justice. Subsequently, it proposes an instrument for evaluating procedural justice experiences in ODR; and reports the results of a study comparing the impact of automated (software-powered) and human-powered online mediation and arbitration on disputants’ procedural justice experiences. Finally, the article discusses the implications of its findings on ODR process design, regulation, and practice, and calls for updating the research agenda on these issues.

Keywords: ODR, AI, Dispute Resolution, Legal Technology, Procedural Justice, Empirical Legal Studies, Experiment, Automation, Artificial Intelligence, Dispute System Design, e-commerce, Online Communication

Suggested Citation

Sela, Ayelet, Can Computers Be Fair? How Automated and Human-Powered Online Dispute Resolution Affect Procedural Justice in Mediation and Arbitration (December 20, 2016). 33 Ohio State Journal on Dispute Resolution 91 (2018). Available at SSRN: https://ssrn.com/abstract=3074311

Ayelet Sela (Contact Author)

Bar Ilan University Faculty of Law ( email )

Faculty of Law
Ramat Gan, 52900
Israel

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