Employee Voice, Human Resource Practices, and Quit Rates: Evidence from the Telecommunications Industry

23 Pages Posted: 21 Jun 2002 Last revised: 20 Feb 2013

See all articles by Rosemary Batt

Rosemary Batt

Cornell University - School of Industrial and Labor Relations

Alexander J.S. Colvin

Cornell University - School of Industrial and Labor Relations

Jeffrey Keefe

Rutgers, The State University of New Jersey - School of Management and Labor Relations

Abstract

Using data from a 1998 establishment-level survey in the telecommunications industry, the authors examine the predictors of aggregate quit rates. They draw on strategic human resource and industrial relations theory to identify the sets of employee voice mechanisms and human resource practices that are likely to predict quit rates. With respect to alternative voice mechanisms, they find that union representation predicts lower quit rates, even after they control for compensation and a wide range of other human resource practices that may be affected by collective bargaining. Direct participation via offline problem-solving groups and self-directed teams has a negative, statistically significant relationship with quit levels, but nonunion dispute resolution procedures do not. In addition, higher relative wages and internal promotion policies predict lower quit rates, and contingent staffing, electronic monitoring, and variable pay predict higher rates.

JEL Classification: J51, J52, J63, L23, L96, M12

Suggested Citation

Batt, Rosemary and Colvin, Alexander J.S. and Keefe, Jeffrey, Employee Voice, Human Resource Practices, and Quit Rates: Evidence from the Telecommunications Industry. Industrial and Labor Relations Review, Vol. 55, No. 4, July 2002. Available at SSRN: https://ssrn.com/abstract=307640

Rosemary Batt (Contact Author)

Cornell University - School of Industrial and Labor Relations ( email )

Ithaca, NY 14853-3901
United States
607-254-4437 (Phone)
607-255-1836 (Fax)

Alexander J.S. Colvin

Cornell University - School of Industrial and Labor Relations ( email )

Ithaca, NY 14853-3901
United States

Jeffrey Keefe

Rutgers, The State University of New Jersey - School of Management and Labor Relations ( email )

50 Labor Center Way
New Brunswick, NJ 08901
United States
732-932-1749 (Phone)
732-932-8677 (Fax)

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