Paradoxical Implications of Personal Social Media Use for Work

19 Pages Posted: 27 Nov 2017

See all articles by Ward van Zoonen

Ward van Zoonen

University of Amsterdam - Amsterdam School of Communications Research (ASCoR)

Ronald Rice

University of California, Santa Barbara (UCSB)

Date Written: November 2017

Abstract

New information and communication technologies can have paradoxical implications: they may be liberating and constraining at the same time. This field study examines the direct implications of personal social media use for work on employees’ autonomy and work pressure, and the indirect effects on exhaustion and work engagement. A total of 364 employees of three large multinationals responded to a web‐based survey. Results demonstrate the presence of a paradox, as social media for work is associated positively with both autonomy and work pressure. SNS use has indirect effects on exhaustion and engagement through autonomy, and on exhaustion through work pressure, but not on engagement through work pressure. Furthermore, one's responsiveness to colleagues’ communication decreases the relation between use and autonomy, although not between use and work pressure. Overall, employees seem more likely to be burdened by the use of social media for work than benefit from it, but managing one's responsiveness can help.

Keywords: social media, paradoxical implications, engagement, exhaustion, work pressure, responsiveness

Suggested Citation

van Zoonen, Ward and Rice, Ronald, Paradoxical Implications of Personal Social Media Use for Work (November 2017). New Technology, Work and Employment, Vol. 32, Issue 3, pp. 228-246, 2017. Available at SSRN: https://ssrn.com/abstract=3077115 or http://dx.doi.org/10.1111/ntwe.12098

Ward Van Zoonen (Contact Author)

University of Amsterdam - Amsterdam School of Communications Research (ASCoR) ( email )

Amsterdam, 1018 WB
Netherlands

Ronald Rice

University of California, Santa Barbara (UCSB) ( email )

Santa Barbara, CA 93106
United States

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