Ethics of Care and Co‐Worker Relationships in UK Banks

15 Pages Posted: 27 Nov 2017

See all articles by Knut Laaser

Knut Laaser

Stirling Management School

Sharon Bolton

Stirling Management School

Date Written: November 2017

Abstract

Utilising an analytical framework based on an ethics of care approach, this article examines the changing nature of co‐worker relationships in UK banks under the rise of performance management practices. It illustrates that with the implementation of performance management practices in general, and electronic performance management monitoring in bank branches in particular, co‐worker relationships have become increasingly objectified, resulting in disconnected and conflict‐ridden forms of engagement. The analysis reveals the multi‐layered and necessarily complex nature of co‐worker relationships in a changing technologically driven work environment and highlights the possibilities for people to defend the capacity to care for others from the erosive tendencies of individualised processes.

Keywords: co‐worker relationships, ethic of care, electronic performance monitoring, bank work, surveillance, financial services, target setting, financialization

Suggested Citation

Laaser, Knut and Bolton, Sharon, Ethics of Care and Co‐Worker Relationships in UK Banks (November 2017). New Technology, Work and Employment, Vol. 32, Issue 3, pp. 213-227, 2017. Available at SSRN: https://ssrn.com/abstract=3077116 or http://dx.doi.org/10.1111/ntwe.12099

Knut Laaser (Contact Author)

Stirling Management School ( email )

Stirling, Scotland FK9 4LA
United Kingdom

Sharon Bolton

Stirling Management School

Stirling, Scotland FK9 4LA
United Kingdom

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