Who is Telecaring Whom? Exploring the Total Social Organisation of Care Work in an Italian Municipality

15 Pages Posted: 27 Nov 2017

See all articles by Rob Wilson

Rob Wilson

University of Newcastle

Sue Baines

Manchester Metropolitan University

Mike Martin

University of Newcastle

Paul Richter

University of Newcastle

Ian McLoughlin

Monash University

Gregory Maniatopoulos

University of Newcastle

Date Written: November 2017

Abstract

Telecare’ refers to the use of digital or information and communication technologies (ICTs) to facilitate health and social care delivery to individuals in their homes. This article explores the phenomenon by foregrounding its interconnections with work activities, paid and unpaid. It draws on research as a part of the design and deployment of a set of telecare innovations for older people in an Italian municipality. The project was conceived at the outset in terms of formal inter‐ relationships between functions and components of technical systems. Technical setbacks, however, were resolved only by enrolling the active support of groups and individuals (including civil society organisations and older people). By situating a telecare intervention conceptually within the ‘total social organisation of labour’ (TSOL), we provide an analysis that contributes to understanding how a socio‐technical infrastructural approach to telecare reveals ways to improve our understanding of how formal and informal care systems interact.

Keywords: telecare, tele‐accompany, socio‐technical systems, work, care, health, social care, systems design, total social organisation of labour, information infrastructure

Suggested Citation

Wilson, Rob and Baines, Sue and Martin, Mike and Richter, Paul and McLoughlin, Ian and Maniatopoulos, Gregory, Who is Telecaring Whom? Exploring the Total Social Organisation of Care Work in an Italian Municipality (November 2017). New Technology, Work and Employment, Vol. 32, Issue 3, pp. 268-282, 2017. Available at SSRN: https://ssrn.com/abstract=3077118 or http://dx.doi.org/10.1111/ntwe.12101

Rob Wilson (Contact Author)

University of Newcastle ( email )

5 Barrack Road
Devonshire Building
NEWCASTLE UPON TYNE, NE1 7RU
United Kingdom

Sue Baines

Manchester Metropolitan University ( email )

All Saints
Manchester, M15 6BH
United Kingdom

Mike Martin

University of Newcastle ( email )

5 Barrack Road
Devonshire Building
NEWCASTLE UPON TYNE, NE1 7RU
United Kingdom

Paul Richter

University of Newcastle ( email )

5 Barrack Road
Devonshire Building
NEWCASTLE UPON TYNE, NE1 7RU
United Kingdom

Ian McLoughlin

Monash University ( email )

23 Innovation Walk
Wellington Road
Clayton, Victoria 3800
Australia

Gregory Maniatopoulos

University of Newcastle ( email )

5 Barrack Road
Devonshire Building
NEWCASTLE UPON TYNE, NE1 7RU
United Kingdom

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