Principle of Lean Six-Sigma Management in Clinical Laboratories

Practical Application of Lean Six-Sigma Management in Clinical Laboratories, ISBN 978-979-98930-7-9, pg.1-10, October, 25th 2017

10 Pages Posted: 18 Dec 2017

See all articles by A Heri Iswanto

A Heri Iswanto

University of Pembangunan Nasional "Veteran" Jakarta

Date Written: October 25, 2017

Abstract

In any organization, customer satisfaction is the number one priority. Customer satisfaction also means profitability. The success of any company depends on the ability to ensure the highest quality at the lowest cost. Today the competitive market leaves no space for error. It is now necessary to implement the concepts of Lean Six-Sigma. Lean Six-Sigma is a business strategy in which the focus is to improve the bottom line and increase customer satisfaction. Six-Sigma philosophies are related to statistical process control, stochastic control and engineering process control. In addition, it requires process and data analysis, design of experiment, analysis of variance, statistical methods, mistake proofing, on-time and or on-schedule shipping, waste reduction and consistency assurance. It is a process capability that continuously improves the quality of the product and maximises productivity.

Keywords: Lean, Six-sigma, Clinical pathology, Value Stream Mapping

Suggested Citation

Iswanto, A Heri, Principle of Lean Six-Sigma Management in Clinical Laboratories (October 25, 2017). Practical Application of Lean Six-Sigma Management in Clinical Laboratories, ISBN 978-979-98930-7-9, pg.1-10, October, 25th 2017. Available at SSRN: https://ssrn.com/abstract=3087551

A Heri Iswanto (Contact Author)

University of Pembangunan Nasional "Veteran" Jakarta ( email )

Jl. RS. Fatmawati
Pondok Labu
South Jakarta, DKI Jakarta 12450
Indonesia
+622177218925 (Phone)
+622177218925 (Fax)

HOME PAGE: http://www.upnvj.ac.id

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