'Like Building a New Motorway': Establishing the Rules for Ethical Email Use at a UK Higher Education Institution

12 Pages Posted: 13 Dec 2003

See all articles by Laura J. Spence

Laura J. Spence

University of London - Royal Holloway College

Abstract

Computer mediated communication, in particular email, is of particular importance in the Higher Education sector. In this paper, research at one Higher Education Institution on the ethical use of email is presented. Focus groups were used to gather data on the impact of email, on current patterns of use, and on perceptions of ethical use. Using the analogy of a new motorway, which everyone is expected to use but for which there are no established rules of behaviour or etiquette, the research demonstrates that some ethical guidelines for the acceptable use of email are necessary. It is argued that there needs to be a greater understanding of individual responsibility for computer mediated communication in the higher education sector.

Suggested Citation

Spence, Laura J., 'Like Building a New Motorway': Establishing the Rules for Ethical Email Use at a UK Higher Education Institution. Available at SSRN: https://ssrn.com/abstract=308826

Laura J. Spence (Contact Author)

University of London - Royal Holloway College ( email )

Egham
Surrey, TW20 0EX
United Kingdom

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
9
Abstract Views
797
PlumX Metrics