Impact of Online Learning Self-Efficacy on Student Satisfaction from Online Higher Education

Journal of Customer Satisfaction Management, Vol. 11, No. 2, pp. 107-120, 2009

13 Pages Posted: 20 Dec 2017

See all articles by Jung Wan Lee

Jung Wan Lee

Boston University - Department of Administrative Sciences

Young-Ei Kim

Seoul Digital University - Department of Business Administration

Date Written: August 30, 2009

Abstract

This study proposes an online education satisfaction model that examines the role of online learning self-efficacy in student satisfaction, perceived usefulness, and easy-of-use of online education. Data collected from 421 undergraduate online students in Korea are analyzed using factor analysis and structural equation modeling techniques. Results suggest that as much as students have online learning self-efficacy and perceive the usefulness and easy-of-use toward online learning systems, student satisfaction in online education will be promoted. Implications are discussed based on the findings.

Keywords: Online Education, Information Technology, Computer Self-Efficacy, Student Satisfaction, Technology Acceptance Model

Suggested Citation

Lee, Jung Wan and Kim, Young-Ei, Impact of Online Learning Self-Efficacy on Student Satisfaction from Online Higher Education (August 30, 2009). Journal of Customer Satisfaction Management, Vol. 11, No. 2, pp. 107-120, 2009. Available at SSRN: https://ssrn.com/abstract=3089163

Jung Wan Lee (Contact Author)

Boston University - Department of Administrative Sciences ( email )

808 Commonwealth Avenue
Boston, MA 02215
United States
617 358 5627 (Phone)
617 353 6840 (Fax)

HOME PAGE: http://www.bu.edu/met

Young-Ei Kim

Seoul Digital University - Department of Business Administration ( email )

Seoul, 04157
Korea, Republic of (South Korea)

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