The Role of Coworker and Supervisor Social Support in Alleviating the Experience of Burnout for Caregivers in the Human-Services Industry

Southern Communication Journal, 74, 373-389, October–December 2009

Posted: 13 Feb 2018

See all articles by Jason Snyder

Jason Snyder

Central Connecticut State University

Date Written: October 1, 2009

Abstract

This study focused on empathic communication and burnout (Miller, Stiff, & Ellis,1988). Specifically, it explored the role of social support in reducing the likelihood of burnout among 112 caregivers from a human-services organization. The results revealed that social support helps caregivers provide better treatment to clients and reduces symptoms of burnout. Specifically, coworker support enhanced caregiver communicative responsiveness and supervisor support reduced caregiver perceptions of depersonalization. In addition, caregivers who reported high levels of emotional exhaustion indicated a desire to leave the organization.

Keywords: job burnout, empathy, social support, emotional exhaustion

Suggested Citation

Snyder, Jason, The Role of Coworker and Supervisor Social Support in Alleviating the Experience of Burnout for Caregivers in the Human-Services Industry (October 1, 2009). Southern Communication Journal, 74, 373-389, October–December 2009. Available at SSRN: https://ssrn.com/abstract=3091117

Jason Snyder (Contact Author)

Central Connecticut State University ( email )

1615 Stanley Street
New Britian, CT 06050
United States

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