Can Providing Comfort to Clients Prevent Caregiver Burnout? A Field Study of Human-Service Workers' Compassionate Communication
The Florida Communication Journal, 37, 73-91
22 Pages Posted: 26 Dec 2017
Date Written: 2009
This pilot study explores compassionate communication in a human-services context using the empathic communication model of burnout (ECM). Specifically, the study explores comforting skills within the theoretical framework of the ECM to observe similarities to communicative responsiveness. The participants (N=42) work as caregivers in a small, non-profit human-services organization, and responded by questionnaire. Results suggest that the ECM can be used to understand compassion in the context of a human-services organization. Moreover, the results can be used to develop specific interventions to enhance caregiver comforting skills and reduce levels of staff burnout.
Keywords: burnout, empathy, compassion, communication, comforting
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