Can Providing Comfort to Clients Prevent Caregiver Burnout? A Field Study of Human-Service Workers' Compassionate Communication

The Florida Communication Journal, 37, 73-91

22 Pages Posted: 26 Dec 2017

See all articles by Jason Snyder

Jason Snyder

Central Connecticut State University

Mark Cistulli

University of Hartford

Date Written: 2009

Abstract

This pilot study explores compassionate communication in a human-services context using the empathic communication model of burnout (ECM). Specifically, the study explores comforting skills within the theoretical framework of the ECM to observe similarities to communicative responsiveness. The participants (N=42) work as caregivers in a small, non-profit human-services organization, and responded by questionnaire. Results suggest that the ECM can be used to understand compassion in the context of a human-services organization. Moreover, the results can be used to develop specific interventions to enhance caregiver comforting skills and reduce levels of staff burnout.

Keywords: burnout, empathy, compassion, communication, comforting

Suggested Citation

Snyder, Jason and Cistulli, Mark, Can Providing Comfort to Clients Prevent Caregiver Burnout? A Field Study of Human-Service Workers' Compassionate Communication (2009). The Florida Communication Journal, 37, 73-91. Available at SSRN: https://ssrn.com/abstract=3091123

Jason Snyder (Contact Author)

Central Connecticut State University ( email )

1615 Stanley Street
New Britian, CT 06050
United States

Mark Cistulli

University of Hartford ( email )

United States

HOME PAGE: http://uhavax.hartford.edu/cmm/facultymarkcistulli.html

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