The Impacts of Value, Disconfirmation and Satisfaction on Loyalty: Evidence from International Higher Education Setting
CEB Working Paper N° 17/035, December 2017, Université Libre de Bruxelles.
19 Pages Posted: 8 Jan 2018
Date Written: December 19, 2017
Relationships with international students can be beneficial to higher education in terms of financial and human resources. For this reason, establishing and maintaining such relationships are usually pre-eminent concerns. In this study, we extended the application of the disconfirmation expectation model by incorporating components from subjective task value to predict the loyalty of international students toward their host countries. On a sample of 410 Vietnamese students enrolled in establishments of higher education in over 15 countries across the globe, we employed structural equation model to construct the conceptual model. Our empirical findings revealed that while the roles of satisfaction and disconfirmation are still important as direct and indirect antecedents of international student loyalty, its most powerful predictors are the three components of subjective task value: attainment, utility and intrinsic. These insights result in a number of implications for actors on the higher education scene, such as heads of institutions and policy makers.
Keywords: international student, loyalty, value, disconfirmation, satisfaction
JEL Classification: I21, I25, I26
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