Innovative Online Platforms: Research Opportunities

Manufacturing & Service Operations Management, Vol. 22, No. 3, pp. 430–445, May–June 2020

Johns Hopkins Carey Business School Research Paper No. 18-01

31 Pages Posted: 12 Jan 2018 Last revised: 30 Aug 2020

See all articles by Ying-Ju Chen

Ying-Ju Chen

Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management

Tinglong Dai

Johns Hopkins University - Carey Business School

C. Gizem Korpeoglu

Eindhoven University of Technology

Ersin Körpeoğlu

University College London - School of Management

Ozge Sahin

Johns Hopkins University - Carey Business School

Christopher S. Tang

University of California, Los Angeles (UCLA) - Anderson School of Management

Shihong Xiao

University of Minnesota, Twin Cities, The Department of Industrial and Systems Engineering

Date Written: September 24, 2018

Abstract

Economic growth in many countries is increasingly driven by successful startups that operate as online platforms. These success stories have motivated us to define and classify various online platforms according to their business models. This study discusses strategic and operational issues arising from five types of online platforms (resource sharing, matching, crowdsourcing, review, and crowdfunding) and presents some research opportunities for operations management scholars to explore.

Keywords: Online Platforms, Innovative Operations, Operations Management

Suggested Citation

Chen, Ying-Ju and Dai, Tinglong and Korpeoglu, C. Gizem and Körpeoğlu, Ersin and Sahin, Ozge and Tang, Christopher S. and Xiao, Shihong, Innovative Online Platforms: Research Opportunities (September 24, 2018). Manufacturing & Service Operations Management, Vol. 22, No. 3, pp. 430–445, May–June 2020, Johns Hopkins Carey Business School Research Paper No. 18-01, Available at SSRN: https://ssrn.com/abstract=3098921 or http://dx.doi.org/10.2139/ssrn.3098921

Ying-Ju Chen

Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management ( email )

Clear Water Bay
Kowloon
Hong Kong

Tinglong Dai

Johns Hopkins University - Carey Business School ( email )

100 International Drive
Baltimore, MD 21202
United States

HOME PAGE: http://carey.jhu.edu/faculty/tinglong-dai-phd

C. Gizem Korpeoglu (Contact Author)

Eindhoven University of Technology ( email )

PO Box 513
Eindhoven, 5600 MB
Netherlands

Ersin Körpeoğlu

University College London - School of Management ( email )

1 Canada Square Canary Wharf
London, E14 5AA
United Kingdom

Ozge Sahin

Johns Hopkins University - Carey Business School ( email )

100 International Drive
Baltimore, MD 21202
United States

Christopher S. Tang

University of California, Los Angeles (UCLA) - Anderson School of Management ( email )

110 Westwood Plaza
Los Angeles, CA 90095-1481
United States

Shihong Xiao

University of Minnesota, Twin Cities, The Department of Industrial and Systems Engineering ( email )

420 Delaware St. SE
Minneapolis, MN 55455
United States

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