What is Operations Management?

3 Pages Posted: 16 Jan 2018

See all articles by Raul O. Chao

Raul O. Chao

University of Virginia - Darden School of Business

Abstract

This technical note outlines some basic concepts in operations management. This includes defining exactly what operations management is all about, explaining the key components of operations management, and understanding the types of decisions that are typically taken in operations management settings. The technical note is appropriate for an operations management course at the advanced undergraduate or graduate level.

Excerpt

UVA-OM-1586

Dec. 7, 2017

What Is Operations Management?

In this note, we are going to outline some basic concepts in operations management. This includes defining exactly what operations management is all about, explaining the key components of operations management, and understanding the types of decisions that are typically taken in operations management settings.

Operations Management: Definition

Operations management is the design, management, and improvement of the systems that create and deliver products and services to customers. Why is operations management important? Operations is a core function in almost every organization, whether manufacturing or service oriented, profit or nonprofit. In addition, operations management provides a systematic way of looking at any organization. The decisions taken by operations managers, or general managers, with respect to operations interact with every other functional area of the organization from finance, to marketing, to strategy.

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Keywords: operations management, foundations, introduction to operations, video

Suggested Citation

Chao, Raul O., What is Operations Management?. Darden Case No. UVA-OM-1586, Available at SSRN: https://ssrn.com/abstract=3101116 or http://dx.doi.org/10.2139/ssrn.3101116

Raul O. Chao (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States
434-982-2681 (Phone)

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