Making Outsourcing Happen with Balanced Scorecard - a Unification Approach Paper

MIT E-commerce Research Forum

13 Pages Posted: 19 Feb 2003

See all articles by Anil Kumar Kali Charan

Anil Kumar Kali Charan

Independent; Mount Sinai Health System - Icahn School of Medicine

Saukhin Sarkar

Independent Consultant - Proactive Net

Amit Saxena

Independent

Martina Moeller

Duphane - Department of Marketing

Date Written: January 1, 2003

Abstract

In today's cutthroat competitive environment, we need a tool, which incorporates the "Scalable Strategic perspective" or in other words "quantification of being" of an organization. Today we have convergence of a number of forces that have changed our business environment. These would include: 1) the competitive pressures of global economy, 2) fast changing technologies and niche competitors that can change industries overnight, and 3) institutional investors who demand a focused management that delivers bottom line results, adding to shareholder value. Also, the information available to shareholders and their ability to analyze and measure performance has advanced dramatically. These and other forces have awakened management. Moreover purely on financial perspective, any value-additive model should work on a strategy of cost reduction for all "Fixed cost", "Variable Cost" and "Human cost". Human Cost at first glance will look like overlapping cost between fixed and variable cost, for how it is a different cost all together.

Keywords: Outsourcing, IT, Process, Balance Score Card, Matric

JEL Classification: O31

Suggested Citation

Kali Charan, Anil Kumar and Sarkar, Saukhin and Saxena, Amit and Moeller, Martina, Making Outsourcing Happen with Balanced Scorecard - a Unification Approach Paper (January 1, 2003). MIT E-commerce Research Forum, Available at SSRN: https://ssrn.com/abstract=310139 or http://dx.doi.org/10.2139/ssrn.310139

Mount Sinai Health System - Icahn School of Medicine ( email )

1 Gustave L. Levy Pl
New York, NY 10029
United States

Saukhin Sarkar

Independent Consultant - Proactive Net ( email )

Sena Vihar, Kammahalli, Main Road
Karnataka
+919845377810 (Phone)

Amit Saxena

Independent ( email )

Martina Moeller

Duphane - Department of Marketing

77, Weiterstadt
64017 Darmstadt
Germany

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