Negotiation Via Text Messaging

In Honeyman, C. & Schneider, A.K. (eds.) The Negotiator's Desk Reference. St Paul: DRI Press

18 Pages Posted: 29 Jan 2018

See all articles by Noam Ebner

Noam Ebner

Creighton University Graduate School - Department of Interdisciplinary Studies

Date Written: 2017

Abstract

“Never!” That’s the typical reply, says the author, when he queries a negotiator about negotiating through text messages. Not so fast, Ebner says — look closely at how your day goes and how your various forms of communication fit together, and you may well find yourself already handling part of that traffic via text. Furthermore, he says, in the future you can expect to use this medium more, as more and more of your counterparts depend on it. Yet negotiating via text is significantly different even from email negotiation. Ebner walks you through the challenges and the benefits of using this medium for negotiation.

Keywords: Negotiation, text, texting, ADR, ODR, conflict, CMC, mediation, communication, SMS, chat, IM

Suggested Citation

Ebner, Noam, Negotiation Via Text Messaging (2017). In Honeyman, C. & Schneider, A.K. (eds.) The Negotiator's Desk Reference. St Paul: DRI Press. Available at SSRN: https://ssrn.com/abstract=3104734

Noam Ebner (Contact Author)

Creighton University Graduate School - Department of Interdisciplinary Studies ( email )

2500 California Plaza
Omaha, NE 68178
United States

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