Lessons Learned on Ebay

Amy J. Schmitz and Colin Rule, THE NEW HANDSHAKE: ONLINE DISPUTE RESOLUTION AND THE FUTURE OF CONSUMER PROTECTION, Chapter 3, Lessons Learned on EBay, pp. 33 - 46 (American Bar Association Section on Dispute Resolution 2017)(Prepublication Draft)

University of Missouri School of Law Legal Studies Research Paper No. 2018-08

15 Pages Posted: 22 Jan 2018  

Amy Schmitz

University of Missouri School of Law

Colin Rule

Modria

Date Written: January 22, 2018

Abstract

Talking in the abstract about the challenges and expectations of modern consumers can only go so far. The new kinds of redress and consumer protection programs that undergird THE NEW HANDSHAKE (ODR mechanism proposed by Amy J. Schmitz and Colin Rule in their book by that name) have already been launched, scaled, and tested by the big Internet intermediaries. The best example is the ODR process developed for the global eBay marketplace. The lessons learned from eBay’s experiences are helpful in understanding the evolution taking place in global consumer protection. This draft Chapter from the book, THE NEW HANDSHAKE, will address these lessons.

Keywords: consumer, consumer protection, online dispute resolution, ODR, remedies, ecommerce, eBay, handshake

Suggested Citation

Schmitz, Amy and Rule, Colin, Lessons Learned on Ebay (January 22, 2018). Amy J. Schmitz and Colin Rule, THE NEW HANDSHAKE: ONLINE DISPUTE RESOLUTION AND THE FUTURE OF CONSUMER PROTECTION, Chapter 3, Lessons Learned on EBay, pp. 33 - 46 (American Bar Association Section on Dispute Resolution 2017)(Prepublication Draft); University of Missouri School of Law Legal Studies Research Paper No. 2018-08. Available at SSRN: https://ssrn.com/abstract=3106913

Amy Schmitz (Contact Author)

University of Missouri School of Law ( email )

Missouri Avenue & Conley Avenue
Columbia, MO 65211
United States
573-882-5969 (Phone)

Colin Rule

Modria ( email )

100 West San Fernando Street
Suite 300
San Jose, CA 95113
United States

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