Application of Queuing Model in a Banking Service in PNG

Abstract

Queuing is a common sight in the service industry such as bank transactions of employees receiving their wages at the end of a fortnight and other customers working in private or sector. Customers and service providers place differing values of the time. Those who have access to privileges with a fee passes the queue while those who can't remain in the line. The paradigm shift in technology and ICT has created a new brand of society that considers queuing as a thing of the past. The use of mobile fund transfer or online banking relieves the challenges. The paper uses the method Queuing model or waiting for line model which is the one mathematical model used to study and analyze long queues in the service industries. This paper will demonstrate how well queuing models can be used to analyze and understand the behavior of the queues particular in the banking industry using the QM for Windows software. The result shows a better understanding of how time is valued and is discussed in the paper presentation.

Keywords: queuing, quantitative methods, waiting line, queuing model, QM for windows, online banking, mobile banking, banking system, Papua New Guinea