Building on OArb Attributes in Pursuit of Justice

in: Arbitration in the Digital Age: The Brave New World of Arbitration, edited by Maud Piers, Christian Aschauer, Karl-Franzens, © Cambridge University Press, January 2018, ISBN: 9781108417907

University of Missouri School of Law Legal Studies Research Paper No. 2018-10

26 Pages Posted: 6 Feb 2018 Last revised: 8 Feb 2018

See all articles by Amy J. Schmitz

Amy J. Schmitz

Ohio State University (OSU) - Michael E. Moritz College of Law; Cyberjustice Lab

Date Written: February 5, 2018

Abstract

This Chapter will consider the use of online arbitration (“OArb”) for resolution of disputes, especially those in business-to-consumer (“B2C”) transactions. First, it will provide background on arbitration law and explain the impetus for moving arbitration from face-to-face (“F2F”) to online procedures in order to augment the efficiency and fairness of these processes. Next, the Chapter will discuss the development of quasi-OArb and OArb programs already in existence that may serve as models for OArb aimed to benefit both businesses and consumers. The Chapter will conclude by acknowledging hurdles and drawbacks to OArb programs, and suggest ideas for fostering global development of OArb that expand individuals’ access to justice.

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Keywords: online, arbitration, dispute, business-to-consumer, B2C, F2F, face-to-face, OArb, access, justice, consumers, ODR, merchant, global

Suggested Citation

Schmitz, Amy J., Building on OArb Attributes in Pursuit of Justice (February 5, 2018). in: Arbitration in the Digital Age: The Brave New World of Arbitration, edited by Maud Piers, Christian Aschauer, Karl-Franzens, © Cambridge University Press, January 2018, ISBN: 9781108417907 , University of Missouri School of Law Legal Studies Research Paper No. 2018-10, Available at SSRN: https://ssrn.com/abstract=3118229

Amy J. Schmitz (Contact Author)

Ohio State University (OSU) - Michael E. Moritz College of Law ( email )

55 West 12th Avenue
Columbus, OH 43210
United States

Cyberjustice Lab ( email )

Montreal
Canada

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