Building on OArb Attributes in Pursuit of Justice
in: Arbitration in the Digital Age: The Brave New World of Arbitration, edited by Maud Piers, Christian Aschauer, Karl-Franzens, © Cambridge University Press, January 2018, ISBN: 9781108417907
26 Pages Posted: 6 Feb 2018 Last revised: 8 Feb 2018
Date Written: February 5, 2018
This Chapter will consider the use of online arbitration (“OArb”) for resolution of disputes, especially those in business-to-consumer (“B2C”) transactions. First, it will provide background on arbitration law and explain the impetus for moving arbitration from face-to-face (“F2F”) to online procedures in order to augment the efficiency and fairness of these processes. Next, the Chapter will discuss the development of quasi-OArb and OArb programs already in existence that may serve as models for OArb aimed to benefit both businesses and consumers. The Chapter will conclude by acknowledging hurdles and drawbacks to OArb programs, and suggest ideas for fostering global development of OArb that expand individuals’ access to justice.
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Keywords: online, arbitration, dispute, business-to-consumer, B2C, F2F, face-to-face, OArb, access, justice, consumers, ODR, merchant, global
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