Impacts of the Refugee Crisis on the Hotel Industry: Evidence From Four Greek Islands

Tourism Management, 67, 214-223, Forthcoming

27 Pages Posted: 23 Feb 2018

See all articles by Stanislav Hristov Ivanov

Stanislav Hristov Ivanov

Varna University of Management (VUM); Zangador

Theodoros Stavrinoudis

University of the Aegean

Date Written: August 2018

Abstract

This paper investigates the impacts of the 2015 refugee crisis on the hotel industry on four islands in Greece (Lesbos, Kos, Chios and Samos) and hoteliers’ responses to it. The sample includes 96 accommodation establishments. Findings revealed that the refugee crisis had a very serious negative impact on the hotel industry of the analysed islands and their operational statistics deteriorated significantly. The image of the islands and of the accommodation establishments were hurt as well. The hoteliers preferred to mitigate the negative consequences of the refugee crisis mostly by increased marketing efforts to attract more guests, and cutting costs and prices, rather than by working with fewer employees, delaying payments to suppliers or requiring more cash payments. Managerial implications, limitations and future research direction are also discussed.

Keywords: Refugee Crisis, Refugees, Migrants, Hotel Industry, Greece

Suggested Citation

Ivanov, Stanislav Hristov and Stavrinoudis, Theodoros, Impacts of the Refugee Crisis on the Hotel Industry: Evidence From Four Greek Islands (August 2018). Tourism Management, 67, 214-223, Forthcoming . Available at SSRN: https://ssrn.com/abstract=3128757

Stanislav Hristov Ivanov (Contact Author)

Varna University of Management (VUM) ( email )

13 Oborishte Street
Varna, 9000
Bulgaria
+359 898 680713 (Phone)

HOME PAGE: http://www.vumk.eu

Zangador ( email )

Varna, 9010
Bulgaria

HOME PAGE: http://www.zangador.eu

Theodoros Stavrinoudis

University of the Aegean ( email )

8 Michalon str.
Chios
Greece

Register to save articles to
your library

Register

Paper statistics

Downloads
46
Abstract Views
182
PlumX Metrics