Intelligent System Design for Achieving Competitive Advantage Through Enterprise Systems Flexibility

25 Pages Posted: 7 Mar 2018

See all articles by Ramaraj Palanisamy

Ramaraj Palanisamy

St. Francis Xavier University - Department of Information Systems

Bhasker Mukerji

St. Francis Xavier University

Date Written: November 15, 2017

Abstract

This paper presents an empirical study to examine the relationship between Enterprise Systems (ES) flexibility, and competitive advantage by presuming ES usage as the intermediate variable. The study responses are from 296 respondents from eight industrial sectors. To gain more insight into a construct, its dimensions were considered. A fuzzy scale table was used to explain the dimensions in terms of possibility values. Each respondent used this table as a guideline to respond to each item in the questionnaire. The data analysis validates the relationship between ES flexibility, and competitive advantage and thus confirms the hypothesis that competitive advantage can be achieved through ES flexibility and usage. With the intelligence gained through empirically collected data, a system is designed to understand the causal effects. The elements of the intelligence system are fuzzy rules and fuzzy relation matrices to explain the relationship between cause and effect variables.

Keywords: Enterprise Systems, Flexibility, Competitive Advantage, Intelligence Systems, Fuzzy Logic

Suggested Citation

Palanisamy, Ramaraj and Mukerji, Bhasker, Intelligent System Design for Achieving Competitive Advantage Through Enterprise Systems Flexibility (November 15, 2017). Proceedings of the International Conference on Intelligent Computing Systems (ICICS 2017 – Dec 15th - 16th 2017) organized by Sona College of Technology, Salem, Tamilnadu, India, Available at SSRN: https://ssrn.com/abstract=3131676 or http://dx.doi.org/10.2139/ssrn.3131676

Ramaraj Palanisamy (Contact Author)

St. Francis Xavier University - Department of Information Systems ( email )

Bhasker Mukerji

St. Francis Xavier University ( email )

Antigonish, Nova Scotia
Canada

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