Economic Policy of a Great Eurasian Partnership in Customer Service Standards

9 Pages Posted: 27 Mar 2018

See all articles by Oleg Latyshev

Oleg Latyshev

Russian Academy of Natural History

Venelin Terziev

Vasil Levski National Military University; University of Ruse

V. Banabakova

Vasil Levski National Military University

Date Written: March 2018

Abstract

Ensuring an effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment. Differentiation of the customer service is achieved by adopting different standards according to the following criteria: availability of assortment varieties and quantities in percentage of orders placed, actually delivered quantities and assortment varieties in percent of the ordered ones, time (cycle) to execute orders in hours or days, etc.

Keywords: customer service, standards, custom requirements

JEL Classification: M30, M31

Suggested Citation

Latyshev, Oleg and Terziev, Venelin and Banabakova, Vanya, Economic Policy of a Great Eurasian Partnership in Customer Service Standards (March 2018). Available at SSRN: https://ssrn.com/abstract=3147074 or http://dx.doi.org/10.2139/ssrn.3147074

Oleg Latyshev

Russian Academy of Natural History ( email )

Moscow
Russia

Venelin Terziev (Contact Author)

Vasil Levski National Military University ( email )

Veliko Tarnovo
Bulgaria
0035982820982 (Phone)

University of Ruse ( email )

8 Studentska Street
Ruse, 7017
Bulgaria

Vanya Banabakova

Vasil Levski National Military University ( email )

Veliko Tarnovo
Bulgaria

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