Customer Satisfaction Results of the Open University Systems

4 Pages Posted: 16 Apr 2018

Date Written: March 30, 2018

Abstract

Customer Satisfaction plays a vital role in the organization, this customer satisfaction survey result of Pangasinan State University from the year 2015 to 2017 measures the satisfaction rating of the Open University Systems. The survey questionnaire was used to float the survey, the result shows that clients of Pangasinan State University, Open University is satisfied in terms of timeliness, access, convenience, staff attitude and the end result. This survey should be conducted continuously in order to measure the satisfaction result of the unit.

Suggested Citation

Ventayen, Randy Joy Magno and Orlanda-Ventayen, Caren C., Customer Satisfaction Results of the Open University Systems (March 30, 2018). Available at SSRN: https://ssrn.com/abstract=3153261 or http://dx.doi.org/10.2139/ssrn.3153261

Randy Joy Magno Ventayen (Contact Author)

Pangasinan State University ( email )

Alvear street
Poblacion
Lingayen, Pangasinan, Pangasinan 2401
Philippines

HOME PAGE: http://www.psu.edu.ph

Caren C. Orlanda-Ventayen

Pangasinan State University

Bayambang, Pangasinan, Philippines
Pangasinan
Philippines

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