Relevance of Information Technology in the Effective Management of Selected SMEs in Lagos State Nigeria
Academy of Strategic Management Journal Volume 17, Issue 1, 2018
15 Pages Posted: 16 Apr 2018
Date Written: March 31, 2018
Abstract
Internet, computers and telecommunication systems have become very important delivery systems and productivity tools of electronic data and information. SMEs in Nigeria are yet to fully harness the potential benefits of adopting information technology to bring about prompt delivery of services, efficiency and the ability of customers to be served in any part of the country without any encumbrance. This study investigated the relevance of information technology in the effective management of selected SMEs in Lagos. The survey involves one hundred and fifty respondents comprising of managers and employees in selected SMEs within Lagos State. Questionnaires were used as a data collection tool. Four hypotheses were formulated and tested using descriptive analysis and regression analysis through the Statistical Package For Social Science (SPSS). Findings from the data analyzed shows that use of information technology by managements of SMEs helps to improve productivity and market shares thereby increasing the effectiveness of management. This study recommends proper education and training for managers and employees to create more awareness and improve the e-literacy of SMEs operators.
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