Understanding the Multifaceted Dynamics of the Hospitality Organizational Change

ABAC Journal, 2019

16 Pages Posted: 18 Apr 2018 Last revised: 3 May 2018

See all articles by Ousanee Sawagvudcharee

Ousanee Sawagvudcharee

Graduate School, Shinawatra University

Buncha Limpabandhu

Shinawatra University - School of Management (SOM)

Date Written: April 2, 2018


Moving towards a change, a paradigm under organizations within the hospitality industry operation successfully changes, or fails, or continues on as before. This significantly depends on how people and change agents understand the paradigm. It also depends on developing approaches to change and handling them along with a change situation. In addition, it is important that people and change agents can understand significant parts of the hospitality organization and the relationship between them. It is also important that they can clarify them properly. Moreover, investigating a paradigm change can offer a useful way of looking at what is happening to organizations within the hospitality industry. One way of doing this is through the meta-theory of Knowledge Cybernetics2 (KC) as KC can help people and change agents generate knowledge to become knowledge creation/ recognition to relate to comprehensive organizational learning. Examples of the issues that are involved are provided by the brief examinations of the Thai Airways International’s privatization, the merger of Arby’s Restaurant Group with Wendy’s Restaurant conducted by Triarc Company Inc, and the takeover of Turtle Resort by lenders.

Keywords: Knowledge Cybernetics, Hospitality Industry, Paradigm Life Cycle, Organizational Change, Social Viable System Model

Suggested Citation

Sawagvudcharee, Ousanee and Limpabandhu, Buncha, Understanding the Multifaceted Dynamics of the Hospitality Organizational Change (April 2, 2018). ABAC Journal, 2019. Available at SSRN: https://ssrn.com/abstract=3154363

Ousanee Sawagvudcharee (Contact Author)

Graduate School, Shinawatra University ( email )

Shinawatra University
BBD Building
Bangkok, Bangkok

Buncha Limpabandhu

Shinawatra University - School of Management (SOM) ( email )

Bangkok 10900

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