Understanding the Multifaceted Dynamics of the Hospitality Organizational Change
ABAC Journal, 2019
16 Pages Posted: 18 Apr 2018 Last revised: 3 May 2018
Date Written: April 2, 2018
Moving towards a change, a paradigm under organizations within the hospitality industry operation successfully changes, or fails, or continues on as before. This significantly depends on how people and change agents understand the paradigm. It also depends on developing approaches to change and handling them along with a change situation. In addition, it is important that people and change agents can understand significant parts of the hospitality organization and the relationship between them. It is also important that they can clarify them properly. Moreover, investigating a paradigm change can offer a useful way of looking at what is happening to organizations within the hospitality industry. One way of doing this is through the meta-theory of Knowledge Cybernetics2 (KC) as KC can help people and change agents generate knowledge to become knowledge creation/ recognition to relate to comprehensive organizational learning. Examples of the issues that are involved are provided by the brief examinations of the Thai Airways International’s privatization, the merger of Arby’s Restaurant Group with Wendy’s Restaurant conducted by Triarc Company Inc, and the takeover of Turtle Resort by lenders.
Keywords: Knowledge Cybernetics, Hospitality Industry, Paradigm Life Cycle, Organizational Change, Social Viable System Model
Suggested Citation: Suggested Citation