Fickle Fingers: Ride-Hail Surge Factors and Taxi Bookings

36 Pages Posted: 25 Apr 2018 Last revised: 30 Aug 2018

Sumit Agarwal

National University of Singapore

Ben Charoenwong

National University of Singapore

Shih-Fen Cheng

Singapore Management University - School of Information Systems

Jussi Keppo

National University of Singapore - NUS Business School

Date Written: August 30, 2018

Abstract

Exploiting a unique feature of the Singapore taxi and ride-hailing markets, we study whether consumers switch between taxis and ride-hailing based on their relative prices. We find that a 10% increase in the ride-hailing surge factor raises taxi bookings by 4% in the same origin area in the same half-hour interval. This substitution between ride-hailing services to taxi bookings in response to the surge factor comprises around 10% of taxi booking revenues. Further, if a typical customer switches from ride-hailing services to taxi bookings whenever the surge factor is greater than one then she would save around 18% of the overall fare.

Keywords: transportation economics, surge pricing, consumer behavior

JEL Classification: D12, R41

Suggested Citation

Agarwal, Sumit and Charoenwong, Ben and Cheng, Shih-Fen and Keppo, Jussi, Fickle Fingers: Ride-Hail Surge Factors and Taxi Bookings (August 30, 2018). Available at SSRN: https://ssrn.com/abstract=3157378 or http://dx.doi.org/10.2139/ssrn.3157378

Sumit Agarwal

National University of Singapore ( email )

15 Kent Ridge Drive
Singapore, 117592
Singapore
8118 9025 (Phone)

HOME PAGE: http://www.ushakrisna.com

Ben Charoenwong (Contact Author)

National University of Singapore ( email )

Mochtar Riady Building
15 Kent Ridge Drive
Singapore, 119245
Singapore

HOME PAGE: http://bizfaculty.nus.edu/faculty-profiles/519-ben

Shih-Fen Cheng

Singapore Management University - School of Information Systems ( email )

80 Stamford Road
Singapore, 178902
Singapore

HOME PAGE: http://www.mysmu.edu/faculty/sfcheng/

Jussi Keppo

National University of Singapore - NUS Business School ( email )

1 Business Link
Singapore, 117592
Singapore

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