Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – A Case Study

Ernst, S. -J.; Janson, A.; Peters, C. & Leimeister, J. M. (2017): Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – a Case Study. In: International Conference on Information Systems (ICIS). Seoul, South Korea.

13 Pages Posted: 27 Apr 2018

See all articles by Sissy-Josefina Ernst

Sissy-Josefina Ernst

University of Kassel

Andreas Janson

University of Kassel

Christoph Peters

University of Kassel

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Date Written: December 10, 2017

Abstract

The introduction of new information systems oftentimes requires organizational changes to realize improvements in a company’s performance. Still, many attempts to bring such technology driven organizational change (i.e., technochange) into practice fail. In this regard, cultural misfits are described to be a decisive cause for organizations’ resistance to change. With this paper, we outline our case study approach of investigating culture caused misfits in technochange projects using the theory of IT-culture conflicts. By ascribing cultural values to IT, we will identify potential cultural misfits concerning IT in a comprehensive and theory guided way. Based on insights we gain from a case study conducted during a Customer Relationship Management system integration in the energy sector, we will provide guidance on how to overcome cultural misfits in technochange projects as a practical contribution. As a theoretical contribution, we contribute to the exploration of culture and its influence on organizational outcomes in technochange.

Keywords: IT-culture conflicts, Technochange, organizational culture

Suggested Citation

Ernst, Sissy-Josefina and Janson, Andreas and Peters, Christoph and Leimeister, Jan Marco, Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – A Case Study (December 10, 2017). Ernst, S. -J.; Janson, A.; Peters, C. & Leimeister, J. M. (2017): Understanding IT-Culture Conflicts to Drive Successful Technochange Projects – a Case Study. In: International Conference on Information Systems (ICIS). Seoul, South Korea. , Available at SSRN: https://ssrn.com/abstract=3159129 or http://dx.doi.org/10.2139/ssrn.3159129

Sissy-Josefina Ernst

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Andreas Janson

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Christoph Peters

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Jan Marco Leimeister (Contact Author)

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

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