How to Systematically Conduct Crowdsourced Software Testing? Insights from an Action Research Project

Leicht, N.; Blohm, I. & Leimeister, J. M. (2016): How to Systematically Conduct Crowdsourced Software Testing? Insights from an Action Research Project. In: International Conference on Information Systems (ICIS), Dublin, Ireland.

13 Pages Posted: 27 Apr 2018

See all articles by Niklas Leicht

Niklas Leicht

University of St. Gallen

Ivo Blohm

University of St. Gallen

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Date Written: December 11, 2016

Abstract

Nowadays, traditional testing approaches become less feasible – both economically and practicably - for several reasons, such as an increasingly dynamic environment, shorter product lifecycles, cost pressure, as well as a fast growing and increasingly segmented hardware market. With the surge towards new modes of value creation, crowdsourced software testing (CST) seems to be a promising solution to effectively solve these problems and was already applied in various software testing contexts. However, literature so far mostly neglected the perspective of an organization intending to crowdsource tasks. In this study, we present an ongoing action research project with a consortium of six companies and present a preliminary model for crowdsourced software testing in organizations. The model unfolds necessary activities, process changes, and the accompanied roles for crowdsourced software testing to enable organizations to systematically conduct such initiatives and illustrates how test departments can use crowdsourcing as a new tool in their department.

Suggested Citation

Leicht, Niklas and Blohm, Ivo and Leimeister, Jan Marco, How to Systematically Conduct Crowdsourced Software Testing? Insights from an Action Research Project (December 11, 2016). Leicht, N.; Blohm, I. & Leimeister, J. M. (2016): How to Systematically Conduct Crowdsourced Software Testing? Insights from an Action Research Project. In: International Conference on Information Systems (ICIS), Dublin, Ireland. . Available at SSRN: https://ssrn.com/abstract=3159134 or http://dx.doi.org/10.2139/ssrn.3159134

Niklas Leicht

University of St. Gallen ( email )

Bodanstrasse 6
St Gallen, 9000
Switzerland

Ivo Blohm

University of St. Gallen ( email )

Müller-Friedberg-Strass 8
St. Gallen, 9000
Switzerland

Jan Marco Leimeister (Contact Author)

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

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