Towards Design Principles for Aligning Human-Centered Service Systems and Corresponding Business Models

Kleinschmidt, S.; Burkhard, B.; Hess, M.; Peters, C. & Leimeister, J. M. (2016): Towards design principles for aligning human-centered service systems and corresponding business models. In: International Conference on Information Systems (ICIS), Dublin, Ireland.

12 Pages Posted: 27 Apr 2018

See all articles by Stefan Kleinschmidt

Stefan Kleinschmidt

University of St. Gallen - Institute of Information Management

Barbara Burkhard

University of St. Gallen - Institute of Technology Management

Manuel Hess

University of St. Gallen - Institute of Technology Management

Christoph Peters

University of Kassel

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Date Written: December 11, 2016

Abstract

To benefit from service innovation the service system and the corresponding business model (BM) have to be adapted or developed. Unfortunately, there are no guidelines that ensure that both development streams match, include, and align the same value for the customer. Therefore, we conduct a design science research (DSR) project, in which we develop design principles that guide the alignment between the two concepts of service systems and BMs via the value proposition. We build the design principles based on existing research in service design and BMs, and apply them in the field of human-centered service systems (HCSSs). The preliminary artifact shows that the design principles relate to concrete problems from both research streams. In conclusion, this research-in-progress will contribute to existing knowledge in combining the two research streams of service systems and BM research, and offer practitioners assistance for the systematic design of HCSSs and their corresponding BMs.

Keywords: Business Model, Design Principles, Design Science Research, Human-Centered Service Systems, Service Design, Service Innovation, Service Science, Value Proposition

Suggested Citation

Kleinschmidt, Stefan and Burkhard, Barbara and Hess, Manuel and Peters, Christoph and Leimeister, Jan Marco, Towards Design Principles for Aligning Human-Centered Service Systems and Corresponding Business Models (December 11, 2016). Kleinschmidt, S.; Burkhard, B.; Hess, M.; Peters, C. & Leimeister, J. M. (2016): Towards design principles for aligning human-centered service systems and corresponding business models. In: International Conference on Information Systems (ICIS), Dublin, Ireland. , Available at SSRN: https://ssrn.com/abstract=3159144 or http://dx.doi.org/10.2139/ssrn.3159144

Stefan Kleinschmidt

University of St. Gallen - Institute of Information Management ( email )

Langgasse 1
St. Gallen, 9008
Switzerland

Barbara Burkhard

University of St. Gallen - Institute of Technology Management ( email )

Dufourstrasse 40a
St. Gallen, CH-9000
Switzerland

Manuel Hess

University of St. Gallen - Institute of Technology Management ( email )

Dufourstrasse 40a
St. Gallen, CH-9000
Switzerland

Christoph Peters

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Jan Marco Leimeister (Contact Author)

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Pfannkuchstraße 1
Kassel, 34121
Germany

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