Managing Disruptive Innovation Through Service Systems – The Case of Crowdlending in the Banking Industry

Blohm, I.; Haas, P.; Peters, C.; Jakob, T. & Leimeister, J. M. (2016): Managing Disruptive Innovation through Service Systems – The Case of Crowdlending in the Banking Industry. In: International Conference on Information Systems (ICIS), Dublin, Ireland.

16 Pages Posted: 27 Apr 2018

See all articles by Ivo Blohm

Ivo Blohm

University of St. Gallen

Philipp Haas

University of St. Gallen - Institute of Information Management

Christoph Peters

University of Kassel

Thomas Jakob

University of St. Gallen - Institute of Information Management

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Date Written: December 11, 2016

Abstract

The Internet has affected and partially radically changed the business models of traditional industries. Crowdfunding as a new concept of funding over the Internet by a large crowd has especially gained maturity. Crowdfunding offerings range from funding charitable projects or innovative gadgets to a funding alternative for start-ups or small businesses. Therefore, crowdfunding represents an innovative way to provide liquidity for illiquid markets. With regard to the banking crisis and the growing skepticism toward banks, crowdfunding is seen as a more transparent, democratic, and entertaining way of funding, which makes it highly attractive for banks. A senior innovation manager of The Bank of Switzerland (TBOS), one of Switzerland’s largest and most traditional banks, recognized the disruptive and beneficial potential of crowdlending. By facing strong resentments, he developed the idea of TBOS engaging in crowdlending by collaborating with a start-up by bundling competencies in a service system.

Keywords: Crowdfunding, Crowdlending, Disruptive Innovation, Service Systems, Teaching Case

Suggested Citation

Blohm, Ivo and Haas, Philipp and Peters, Christoph and Jakob, Thomas and Leimeister, Jan Marco, Managing Disruptive Innovation Through Service Systems – The Case of Crowdlending in the Banking Industry (December 11, 2016). Blohm, I.; Haas, P.; Peters, C.; Jakob, T. & Leimeister, J. M. (2016): Managing Disruptive Innovation through Service Systems – The Case of Crowdlending in the Banking Industry. In: International Conference on Information Systems (ICIS), Dublin, Ireland. , Available at SSRN: https://ssrn.com/abstract=3159156 or http://dx.doi.org/10.2139/ssrn.3159156

Ivo Blohm

University of St. Gallen ( email )

Müller-Friedberg-Strass 8
St. Gallen, 9000
Switzerland

Philipp Haas

University of St. Gallen - Institute of Information Management ( email )

Langgasse 1
St. Gallen, 9008
Switzerland

Christoph Peters

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Thomas Jakob

University of St. Gallen - Institute of Information Management ( email )

Langgasse 1
St. Gallen, 9008
Switzerland

Jan Marco Leimeister (Contact Author)

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

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