Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda

21 Pages Posted: 13 Apr 2018

See all articles by Ashlea C. Troth

Ashlea C. Troth

Griffith University

Sandra Lawrence

affiliation not provided to SSRN

Neal M. Ashkanasy

University of Queensland - Business School; University of Queensland

Date Written: April 2018

Abstract

Employees need to regulate their own emotions as well as the emotions of others to enhance the quality of interactions with their colleagues. How well this is achieved has important outcomes for both employees and the organizations in which they work. In the field of organizational science, however, differing approaches have emerged regarding the conceptualization and operationalization of emotion regulation (ER) particularly in terms of interpersonal interactions. The present review examines contemporary theoretical perspectives of ER and its measurement with a view to resolving the confusion that currently exists around interpersonal ER in a workplace context. To understand how this field of research has developed so diversely, the authors begin by demonstrating the influence of three major individual‐level ER models on interpersonal‐level approaches: (1) the ER process model; (2) emotional labor; and (3) emotional intelligence. Moreover, to make sense of the range of interpersonal‐level research underpinned by these theories, the authors present a 2×2 categorization, developed by Zaki and Williams (2013), which shows how workplace researchers have variously approached interpersonal ER as an intrinsic vs. extrinsic process, with activation of either response‐dependent or response‐independent categories. This categorization broadly shows interpersonal ER theory used in work contexts tends to fall into four groupings as: (1) a purely extrinsic process; (2) a differentiation of extrinsic interpersonal from intrinsic individual ER; (3) co‐occurring intrinsic and extrinsic interpersonal ER; or (4) interpersonal coregulation. This paper also discusses the measurement of interpersonal ER and concludes by highlighting emerging research directions.

Suggested Citation

Troth, Ashlea C. and Lawrence, Sandra and Ashkanasy, Neal M., Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda (April 2018). International Journal of Management Reviews, Vol. 20, Issue 2, pp. 523-543, 2018. Available at SSRN: https://ssrn.com/abstract=3161117 or http://dx.doi.org/10.1111/ijmr.12144

Ashlea C. Troth (Contact Author)

Griffith University ( email )

170 Kessels Road
Nathan, Queensland QLD 4111
Australia

Sandra Lawrence

affiliation not provided to SSRN

Neal M. Ashkanasy

University of Queensland - Business School ( email )

Brisbane, Queensland 4072
Australia

University of Queensland ( email )

St Lucia
Brisbane, Queensland 4072
Australia

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