The Online Dispute Resolution Platform after One Year of Operation: A Work in Progress with Promising Potential

13 Pages Posted: 11 May 2018  

Emma van Gelder

Erasmus University Rotterdam

Alexandre Biard

Erasmus University Rotterdam (EUR) - Erasmus School of Law

Date Written: April 26, 2018

Abstract

The ODR platform has been fully operational since February 2016. Established by EU Regulation 524/2013 of 21 May 2013, it aims to provide consumers and traders with a simple, fast and low-cost tool for resolving out-of-court disputes arising from online purchases. On 13 December 2017, the European Commission published the first results on the functioning of this platform. The findings show that the ODR platform remains a work in progress and is still far from achieving its full potential.

Suggested Citation

van Gelder, Emma and Biard, Alexandre, The Online Dispute Resolution Platform after One Year of Operation: A Work in Progress with Promising Potential (April 26, 2018). Available at SSRN: https://ssrn.com/abstract=3169254 or http://dx.doi.org/10.2139/ssrn.3169254

Emma Van Gelder (Contact Author)

Erasmus University Rotterdam ( email )

Burgemeester Oudlaan 50
Rotterdam, 3062
Netherlands

Alexandre Biard

Erasmus University Rotterdam (EUR) - Erasmus School of Law ( email )

3000 DR Rotterdam
Netherlands

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