Australia Post

10 Pages Posted: 24 Jul 2002

Date Written: August 2001


Australia Post is the epitome of an "old economy" organization. It has a very large and heavily unionized workforce, thousands of physical locations, and one shareholder? the Australian government. This case explores how Post has been able nevertheless to develop a number of leading-edge electronic businesses. The case describes the strategic and organizational approaches used by Australia Post to gather, examine, approve, and implement ideas for ebusiness. The structural relationship between the e-commerce unit and the IT department is also explored. The case poses the question of how the organization should move forward both strategically and structurally with respect to e-business.

Keywords: e-business, IT Infrastructure, IT Architecture, IT-business Relationships

Suggested Citation

Vitale, Michael R., Australia Post (August 2001). Available at SSRN: or

Michael R. Vitale (Contact Author)

affiliation not provided to SSRN

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