The Relationship Between User Experience and Machine Learning

11 Pages Posted: 15 May 2018

See all articles by Kim Carmona

Kim Carmona

School of Information, University of Texas at Austin

Erin Finley

University of Texas at Austin - School of Information

Meng Li

University of Texas at Austin - School of Information

Date Written: May 4, 2018

Abstract

Based on our primary research question of what the relationship between user experience (UX) and machine learning (ML) is, this literature review examines how UX and ML function independently and interact with each other. We review literature with regard to the development of UX and ML separately, as well as the combination of these two areas. Our ultimate findings focus on four dimensions: the relationship between UX and ML, the advantages of integrating UX and ML, the challenges of applying ML technology to UX design, as well as the future implications in using ML to enhance UX. Finally, we give our suggestions concerning the establishment of a better ecosystem between UX and ML.

Keywords: machine learning, user experience

Suggested Citation

Carmona, Kim and Finley, Erin and Li, Meng, The Relationship Between User Experience and Machine Learning (May 4, 2018). Available at SSRN: https://ssrn.com/abstract=3173932 or http://dx.doi.org/10.2139/ssrn.3173932

Kim Carmona (Contact Author)

School of Information, University of Texas at Austin ( email )

Austin, TX
United States

Erin Finley

University of Texas at Austin - School of Information ( email )

Austin, TX
United States

Meng Li

University of Texas at Austin - School of Information ( email )

Austin, TX
United States

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