Staffing Temporary Teams: Understanding the Effects of Team Familiarity and Partner Variety

52 Pages Posted: 22 May 2018 Last revised: 6 May 2020

See all articles by Song-Hee Kim

Song-Hee Kim

University of Southern California - Marshall school of Business

Hummy Song

The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department

Melissa Valentine

Stanford University

Date Written: May 5, 2020

Abstract

In the emergency department (ED), temporary teams of physicians and nurses work together to deliver patient care. We examine how team familiarity and partner variety affect the performance of ED teams and whether these effects vary depending on how long ago the experiences were accumulated. Addressing these questions are important for equipping managers with actionable recommendations, as the existing literature provides limited insight regarding the temporal nature of these effects. We use visit-level data from a hospital ED and leverage the ad hoc team assignment and the round-robin assignment of patients to these teams as our identification strategy. To measure team familiarity and partner variety, respectively, we vary the length of the lookback window from the past 1 to 12 months. We find that while there is a significant positive impact of team familiarity on performance, there is a significant negative impact of nurses’ partner variety on performance and there is no meaningful impact of physicians’ partner variety on performance. The magnitudes of these effects do not differ based on whether the experiences were accumulated longer ago as opposed to more recently, which suggests there is not a measurable forgetting effect. As such, ED managers should staff physician-nurse teams to maximize team familiarity, which will in turn minimize physicians’ and nurses’ partner variety. In addition, team familiarity should be measured using a relatively long lookback window. Using counterfactual analyses, we illustrate that doing so would allow the study ED to treat 7 percent more patients without increasing staffing levels.

Keywords: temporary teams, team staffing, team familiarity, partner variety, health care

Suggested Citation

Kim, Song-Hee and Song, Hummy and Valentine, Melissa, Staffing Temporary Teams: Understanding the Effects of Team Familiarity and Partner Variety (May 5, 2020). Available at SSRN: https://ssrn.com/abstract=3176306 or http://dx.doi.org/10.2139/ssrn.3176306

Song-Hee Kim

University of Southern California - Marshall school of Business ( email )

BRI 401, 3670 Trousdale Parkway
Los Angeles, CA 90089
United States

Hummy Song (Contact Author)

The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department ( email )

3730 Walnut Street
560 Jon M. Huntsman Hall
Philadelphia, PA 19104
United States

HOME PAGE: http://https://oid.wharton.upenn.edu/profile/hummy/

Melissa Valentine

Stanford University ( email )

473 Via Ortega
Stanford, CA 94305-9025
United States

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
157
Abstract Views
927
rank
203,892
PlumX Metrics