Prying Eyes: A Dramaturgical Approach to Professional Surveillance

25 Pages Posted: 11 May 2018

See all articles by Laura M. Visser

Laura M. Visser

Radboud University Nijmegen

Inge Bleijenbergh

Radboud University Nijmegen

Yvonne Benschop

Radboud University Nijmegen

Allard van Riel

Radboud University Nijmegen - Institute for Management Research

Date Written: June 2018

Abstract

This study examines how professionals engage with the increased surveillance of their daily work. We develop an understanding of professional surveillance at the micro‐level of interaction by drawing on dramaturgical literature. Based on qualitative interviews and observational data of healthcare professionals using a new technology to communicate simultaneously with each other and individual patients, we analyse how professionals use different elements of the theatre (e.g., stages and scripts) to enact surveillance. The significance of our contribution lies especially in the dramaturgical reconceptualization of surveillance as enacted, making it an integral part of displaying one's professionalism.

Keywords: dramaturgy, healthcare, micro‐level of interaction, professional surveillance

Suggested Citation

Visser, Laura M. and Bleijenbergh, Inge and Benschop, Yvonne and van Riel, Allard, Prying Eyes: A Dramaturgical Approach to Professional Surveillance (June 2018). Journal of Management Studies, Vol. 55, Issue 4, pp. 703-727, 2018. Available at SSRN: https://ssrn.com/abstract=3176781 or http://dx.doi.org/10.1111/joms.12283

Laura M. Visser (Contact Author)

Radboud University Nijmegen ( email )

Postbus 9108
Nijmegen, 6500 HK
Netherlands

Inge Bleijenbergh

Radboud University Nijmegen

Postbus 9108
Nijmegen, 6500 HK
Netherlands

Yvonne Benschop

Radboud University Nijmegen

Postbus 9108
Nijmegen, 6500 HK
Netherlands

Allard Van Riel

Radboud University Nijmegen - Institute for Management Research ( email )

PO Box 9108
Nijmegen, 6500 HK
Netherlands

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